Collective Terms and Conditions

Psychosocial Safety and Leadership Institute Pty Ltd

ABN 39 688 498 008

Effective Date: 17 October, 2025

Next Review: 17 October, 2027

1. INTRODUCTION

These Terms and Conditions govern your Collective Membership with the Psychosocial Safety and Leadership Institute Pty Ltd (ABN 39 688 498 008) ("the Institute", "we", "us", "our").

By subscribing to the Collective Membership, you ("the Collective Member", "you", "your") agree to be bound by these Terms and Conditions in full. If you do not agree to these terms, you must not proceed with the membership. These Terms apply from the date you subscribe to Collective Membership.

The Institute operates across Australia and is governed by the laws of New South Wales.

2. NATURE OF COLLECTIVE MEMBERSHIP

2.1 A Collective Membership is a subscription-based commercial relationship that provides access to benefits, services and opportunities as outlined in your Collective Membership.

2.2 Collective Membership:

  • Is not a membership under the Associations Incorporation Act

    Does not confer ownership rights, voting rights or governance participation in the Institute

  • Is a subscription service for the duration of the paid term only

  • Is non-transferable without written consent from the Institute.

2.3 Access to Collective benefits is granted for the subscription period and may be modified as outlined in Section 10.

3. SUBSCRIPTION AND PAYMENT TERMS

3.1 Subscription Model: Collective Membership operates on an annual subscription basis unless otherwise agreed in writing.

3.2 Payment:

  • Payment is processed via Stripe, XERO or other payment processors approved by the Institute

  • All fees are in Australian Dollars (AUD) and include GST

  • Payment is due upon acceptance of membership unless alternative arrangements are agreed in writing.

3.3 Automatic Renewal:

  • Your subscription will automatically renew annually on your renewal date

  • You will be notified at least 30 days before your renewal date

  • Your nominated payment method will be charged automatically unless you cancel prior to the renewal date

  • You can cancel automatic renewal at any time by written notice to [email protected]

  • By purchasing a Collective Membership, you expressly consent to automatic annual renewal.

3.4 Price Changes:

  • We reserve the right to adjust Collective pricing

  • You will be notified of any price changes at least 60 days before they take effect

  • Price changes will apply from your next renewal date

  • If you do not accept the new pricing, you may cancel your Collective Membership before the renewal date.

3.5 Failed Payments:

  • If payment fails, we will attempt to process payment again

  • Your access may be suspended until payment is successful

  • If payment remains unsuccessful after reasonable attempts, your Collective Membership may be terminated.

4. COLLECTIVE MEMBERSHIP ENTITLEMENTS AND BENEFITS

4.1 Collective Membership benefits may include:

  • Profile listing in the Collective Directory (accessible to Community members)

  • Quarterly Collective connection sessions

  • Opportunities to host workshops for Community members (this cannot be guaranteed due to the number of Collective Members we have, however we will endeavour to provide as much opportunity as possible)

  • Features in the Institute's magazine, newsletter and social media

  • Access to the Collective Hub including events calendar and Collective chat

  • Opportunities to submit content for blogs, magazine features and events

  • Training promotion and referral commissions where applicable.

4.2 All benefits are outlined at the point of purchase.

4.3 The Institute reserves the right to modify, update or improve Collective Membership benefits. Material changes will be communicated to Collective Members with reasonable notice.

4.4 Some benefits (such as workshop hosting, magazine features, blog contributions and sponsorship opportunities) are based on expression of interest and approval, not automatic entitlement. The Institute retains discretion to approve or decline proposals for these opportunities based on relevance, quality and alignment with the Institute's values and standards.

5. COLLECTIVE MEMBERS OBLIGATIONS AND CONDUCT

5.1 Collective Members must:

  • Conduct themselves professionally and ethically in all interactions with the Institute, Community members and other Collective Members

  • Uphold psychosocial safety principles and practices in their own business operations

  • Accurately represent their services, qualifications and experience

  • Not misrepresent their relationship with or endorsement by the Institute

  • Comply with all applicable laws and professional standards

  • Respect the intellectual property rights of the Institute and other Collective Members.

5.2 Collective Members must not:

  • Harass, spam or engage in unsolicited sales approaches to Community members or other Collective Members

  • Use Institute platforms primarily for direct sales or aggressive marketing

  • Share login credentials or provide unauthorised third-party access to Collective Member benefits

  • Copy, reproduce, resell or redistribute Institute materials without written consent

  • Use Institute content to develop competing products, services or educational offerings

  • Engage in conduct that brings the Institute into disrepute

  • Discriminate against or engage in conduct harmful to any person.

5.3 The Institute is committed to maintaining psychosocially safe environments. Collective Members who breach these conduct requirements or engage in behaviour contrary to psychosocial safety principlesas reasonably determined by the Institute acting in good faith, may have their Collective Membership suspended or terminated in accordance with Section 8.

6. CANCELLATION AND REFUNDS

6.1 Collective Member-Initiated Cancellation:

  • You may cancel your Collective Membership at any time by providing written notice to [email protected]

  • Cancellation takes effect at the end of your current paid subscription period unless otherwise agreed

  • You will retain access to Collective Member benefits until the end of your paid period

  • No refunds will be provided for the unused portion of your subscription period except as required by Australian Consumer Law.

6.2 Institute-Initiated Cancellation:

  • We reserve the right to suspend or terminate your Collective Membership immediately for breach of these Terms and Conditions, including but not limited to:

    • Breach of conduct requirements in Section 5

    • Non-payment of subscription fees

    • Misrepresentation of services or qualifications

    • Behaviour contrary to psychosocial safety principles

    • Legal or regulatory violations.

6.3 Refunds:

  • Refunds are not automatically provided upon cancellation

  • Refund requests will be assessed on a case-by-case basis considering:

    • Time elapsed in the subscription period

    • Extent of access to and use of Collective Membership benefits

    • Reason for cancellation

    • Any breach of these Terms and Conditions.

  • Nothing in this clause limits your rights under Australian Consumer Law, including your rights to a refund where we have failed to provide services with acceptable quality or as described.

6.4 Effect of Termination:

  • Upon termination or non-renewal, your profile will be removed from the Collective Directory

  • You will lose access to the Collective Hub and all Collective Membership benefits

  • Any content you have contributed (such as blog posts, videos or resources) may remain on Institute platforms at the Institute's discretion, for archival, record-keeping and past promotional purposes only

  • Outstanding obligations (including payment obligations) survive termination.

7. INTELLECTUAL PROPERTY

7.1 Institute IP:

  • All Institute content, including but not limited to frameworks, tools, resources, branding, website content, course materials and publications remain the intellectual property of Psychosocial Safety and Leadership Institute Pty Ltd

  • Collective Members receive a limited, non-exclusive, non-transferable licence to access and use Institute materials solely for their internal business purposes during the membership term.

7.2 Permitted Use:

  • Use materials for personal learning or internal organisational development

  • Reference Institute content with appropriate attribution in the format: "Source: Psychosocial Safety and Leadership Institute"

7.3 Prohibited Use:

  • Modify, adapt, translate or create derivative works from Institute materials

  • Distribute, publish, broadcast or make available Institute materials to third parties

  • Remove or alter copyright notices, trademarks or other proprietary rights notices

  • Use Institute materials to create competing products or services.

7.4 Collective Member IP:

  • You retain ownership of all content, materials and intellectual property you provide to the Institute (such as workshop content, articles, resources, logos and images)

  • By providing content to the Institute, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, distribute, display and promote your content across Institute platforms (including but not limited to the website, magazine, newsletters, social media and events) for the duration of your Collective Membership and for a reasonable period thereafter for archival purposes.

7.5 Feedback and Suggestions:

  • You grant the Institute a perpetual, royalty-free licence to use feedback, suggestions or ideas you provide.

8. CONSUMER GUARANTEES AND LIABILITY

8.1 Consumer Guarantees:

  • Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantees, rights or remedies under the Australian Consumer Law or other applicable laws that cannot be excluded, restricted or modified by agreement

  • The Institute provides services with due care and skill and services that are reasonably fit for any disclosed purpose.

8.2 Liability Limitations:

  • To the maximum extent permitted by law, the Institute's total liability to you for any loss or damage arising from or in connection with these Terms and Conditions or the Collective Membership is limited to:

    • Re-supply of the services, or

    • Payment of the cost of having the services supplied again, or

    • A refund of fees paid for the affected subscription period.

8.3 Exclusion of Consequential Loss:

  • To the maximum extent permitted by law, the Institute is not liable for any indirect, incidental, special or consequential loss or damage, including but not limited to:

    • Loss of profits, revenue, business opportunities or contracts

    • Loss of or corruption to data

    • Loss of goodwill or reputation

    • Any losses arising from business decisions made based on Institute content or advice.

8.4 No Professional Advice:

  • The Institute does not provide medical, psychological, legal or financial advice

  • All content provided through the Collective Membership is educational and professional development in nature

  • Engagement with the Institute does not establish a therapeutic, legal or advisory relationship

  • Collective Members are responsible for their own professional judgment and decisions

  • The Institute is not liable for decisions made or actions taken based on content accessed through the Collective Membership.

8.5 Third-Party Content and Services:

  • The Institute may provide access to third-party content, services or websites

  • The Institute is not responsible for the accuracy, quality or legality of third-party content or services

  • Your use of third-party services is governed by their own terms and conditions.

9. PRIVACY AND DATA PROTECTION

9.1 The Institute collects, uses and stores your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and our Privacy Policy available at www.psychosocialsafety.institute.

9.2 By entering into this membership, you consent to:

  • Collection of your personal and business information for the purpose of providing Collective Membership services

    • Use of your information for marketing Institute services and events

    • Disclosure of your business information in the Collective Directory (accessible to Community members)

    • Use of your name, business name, logo and content in Institute promotional materials.

9.3 You may request access to, correction of, or deletion of your personal information by contacting [email protected], subject to our obligations to retain certain information for legal and business purposes.

9.4 We will never sell your personal information to third parties.

10. CHANGES TO TERMS AND SERVICES

10.1 Changes to Terms:

  • The Institute may update these Terms and Conditions from time to time

  • We will notify you of material changes via email at least 30 days before they take effect

  • Continued use of Collective Membership services after changes take effect constitutes acceptance of the updated terms

  • If you do not accept the changes, you may cancel your Collective Membership in accordance with Section 6.

10.2 Changes to Services:

  • The Institute may modify, update, improve or discontinue Collective Membership benefits and services

  • We will provide reasonable notice of material changes that may negatively impact your Collective Membership

  • Changes are made to enhance service delivery, comply with legal requirements or respond to market conditions.

11. DISPUTE RESOLUTION

11.1 Informal Resolution:

  • If you have a concern or dispute, please contact us at [email protected]

  • We are committed to resolving issues informally and in good faith

  • Most concerns can be resolved through open communication.

11.2 Formal Disputes:

  • If informal resolution is unsuccessful, disputes will be handled in accordance with the laws of New South Wales, Australia

  • You may also contact NSW Fair Trading or the Australian Competition and Consumer Commission (ACCC) for assistance.

11.3 Governing Law:

  • These Terms and Conditions are governed by the laws of New South Wales, Australia

  • The parties submit to the exclusive jurisdiction of the courts of New South Wales.

12. GENERAL PROVISIONS

12.1 Entire Agreement:

  • These Terms and Conditions, together with your Collective Membership and the Institute's Privacy Policy, constitute the entire agreement between you and the Institute.

12.2 Severability:

  • If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.

12.3 Waiver:

  • Failure by the Institute to enforce any right or provision of these Terms and Conditions does not constitute a waiver of that right or provision.

12.4 Assignment:

  • You may not assign or transfer your Collective Membership without the Institute's written consent

  • The Institute may assign these Terms and Conditions to a successor entity.

12.5 Notices:

  • All notices must be in writing and sent to:

    • For the Institute: [email protected]

    • For Collective Members: The email address provided in your Collective Membership application

  • Notices are deemed received when sent via email (if sent during business hours) or the next business day (if sent outside business hours).

12.6 Force Majeure:

  • Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, telecommunications failures or industrial disputes.

13. DEFINITIONS

"Australian Consumer Law" or "ACL" means Schedule 2 of the Competition and Consumer Act 2010 (Cth).

"Community" means individual members of the Psychosocial Safety and Leadership Institute who have subscribed to Community Membership.

"Collective Hub" means the online platform where Collective Members access resources, benefits and engage with other Collective Members.

"Collective Directory" means the online directory of Collective Members accessible to Community members.

"Institute Content" means all content, materials, resources and intellectual property created by or licensed to the Institute.

14. ACKNOWLEDGMENT

By proceeding with your Collective Membership, you acknowledge that:

  • You have read and understood these Terms and Conditions

  • You agree to be bound by these Terms and Conditions

  • You have had the opportunity to seek independent legal advice

  • You understand your rights under Australian Consumer Law.

Contact Information:


Psychosocial Safety and Leadership Institute Pty Ltd

ABN 39 688 498 008


Email: [email protected]


Website: www.psychosocialsafety.institute


For questions about these Terms and Conditions or your Collective Membership, please contact us at [email protected].

Issued by the Directors of Psychosocial Safety and Leadership Institute Pty Ltd

Copyright 2026. Psychosocial Safety and Leadership Institute. All Rights Reserved.
PRIVACY POLICY ⏐ TERMS AND CONDITIONS